Our Team

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Employee Bios

Sue Alford, CISR

Sue-AlfordSue is a commercial lines account manager with John Hackney Agency of Rocky Mount. Sue answered her insurance calling in 1972 with USF&G Insurance Company in Raleigh, NC. Her career with USF&G ended in 1993, at which time she obtained her property and casualty agency license. She joined Betts and Company, where she worked until 1995.  In 1995 Sue joined Centura Insurance Services where she worked until 2001. During her time at Centura Insurance Services, she earned her Certified Insurance Service Representative (CISR) designation.  Sue then joined the John Hackney Agency of Rocky Mount team in 2001.  Sue has one daughter, Shea, and two beautiful granddaughters, Logan and Taylor.  Sue enjoys dancing and spending time with family and friends.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5128
  • Fax: 252-451-9400
  • Email: salford@jharm.com

Joan Anderson

Joan-AndersonJoan Anderson is a personal lines account manager for John Hackney Agency of Rocky Mount. She has been a licensed property and casualty producer since 1991. Prior to her employment with John Hackney Agency of Rocky Mount, Joan worked for a Nationwide Insurance Agency for 15 years. She transitioned to Centura Insurance in 1999, and joined the John Hackney Agency of Rocky Mount in 2001. Joan and husband Albert Anderson have two children, Al Anderson and Shawn Anderson Dawes, and have four grandchildren. Joan enjoys being with her friends and family and gardening in her free time.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5132
  • Fax: 252-451-9400
  • Email: janderson@jharm.com

Cynthia Batchelor, CISR

Cynthia-BatchelorCindy Batchelor is a commercial lines account manager for John Hackney Agency of Rocky Mount. After graduating from Rocky Mount Senior High School, she went on to earn a Secretarial Certificate at Atlantic Christian College in 1978. Cindy began her insurance career with Betts and Company in Rocky Mount in 1979, at which time she obtained the necessary licensure. She continued her career as a commercial lines agent through the next several years with Betts and Company, BB&T, Wilkinson Bulluck, and Centura Insurance Services. Cindy joined the John Hackney Agency of Rocky Mount at its inception in 2001. Cindy earned her Certified Insurance Service Representative (CISR) professional designation in 1997. She finds that the insurance field continues to be challenging as it evolves and changes. However, she believes it is quite rewarding at the same time and takes great pleasure in making sure she gives her customers the best service possible. Cindy and husband Doug Batchelor have two children, April Batchelor and Alan Batchelor. She serves as an Elder at Englewood Presbyterian Church in Rocky Mount, where she also enjoys singing in the Praise Team and choir, as well as serving in various local mission opportunities. She enjoys nature, all her animals, camping, quiet country living, spending time with family, and game nights with friends.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5124
  • Fax: 252-451-9400
  • Email: cbatchelor@jharm.com

Paul Bauer

Paul-BauerPaul Bauer is the Vice President and a Principal of the John Hackney Agency of Rocky Mount. Upon graduating from North Carolina Wesleyan College in 1986 with a double major in history and political science, he was employed by Planters Bank and Trust Company, which in turn evolved into Centura Bank. Paul worked for Centura Bank for a little over six years until he ventured into the property and casualty insurance business with Mixon Insurance and Realty and then Centura Insurance Services. Paul has been a licensed agent since 1993. He is a native of Rocky Mount and his wife, Leslie, has her own local interior design business. The Bauers have numerous pets that they deeply care for. Paul enjoys playing golf, as well as hunting and fishing at the Alligator River.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5123
  • Cell: 252-813-1093
  • Fax: 252-451-9400
  • Email: pbauer@jharm.com

Kyle Blackmon

Kyle-BlackmonKyle Blackmon is a producer for John Hackney Agency of Rocky Mount. He holds insurance licenses in property, casualty, life, health, and disability, as well as long term care, Medicare Supplement, and Medicare Advantage. Kyle’s insurance career started in 1993 with Metropolitan Life. In 1995, Kyle transitioned to Centura Insurance where he served as the Life and Health Sales Manager until 2000. Kyle started his own insurance agency, Sunland Financial Services, LLC in 2000, which he currently still operates. He joined the John Hackney Agency of Rocky Mount team in 2011 as a property and casualty producer. Kyle is happily married with two daughters. He enjoys archery and scuba, and founded an outdoorsman ministry called Faith in the Field in 2011.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-329-0725
  • Cell: 252-916-6222
  • Fax: 252-451-9400
  • Email: sunland@suddenlink.mail.com

Debra Calhoun, CIC, CISR

Debra-CalhounDebra Calhoun is a commercial lines account manager at John Hackney Agency of Rocky Mount. She has been a licensed property and casualty producer since 1976. She has been with the John Hackney Agency of Rocky Mount since its beginning in 2001. Debra finds the insurance business a vocation full of challenges and learning experience were she is able to sell, service, and help her customers with their insurance needs. She received her Certified Insurance Service Representative (CISR) designation in 1989 and her Certified Insurance Counselors (CIC) designation in 2006. Debra and husband Wayne are both Rocky Mount natives. They have two children, Amy Webb and Danny Calhoun, and four grandchildren Logan, Addi, Callie-Ann and Dalton. She enjoys spending time with her family and is a member of Oakdale Baptist Church, where she has been a Sunday school teacher for many years.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5125
  • Fax: 252-451-9400
  • Email: dcalhoun@jharm.com

Susan Denton

Susan-DentonSusan Denton is a commercial lines account manager at John Hackney Agency of Rocky Mount. Susan began her insurance career in 1982 at the J. A. Leonard Insurance Company in Nashville, NC. In addition to selling and servicing all types of insurance, she performed a multitude of agency-related duties. She received her insurance licenses in property, casualty, life, and health at Nash Community College. She began working at Centura Insurance as a commercial lines account manager in 1998 and transitioned to John Hackney Agency of Rocky Mount in 2001. She values the friendships and business acquaintances she has made during her insurance career and has found that these relationships are one of the best things about being in the insurance industry. She and her husband Ronnie live outside of Nashville, NC and enjoy country living, cooking, and their many canine friends. They have one daughter, Paige Denton, of Raleigh, NC. In her free time Susan enjoys spending time with her family and many friends. She is a lifetime member of Pleasant Grove Baptist Church.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5121
  • Fax: 252-451-9400
  • Email: sdenton@jharm.com

Vernie Dove

Vernie-DoveVernie Dove is a producer for John Hackney Agency of Rocky Mount. He has held his property and casualty licenses since 1999. Vernie graduated from East Carolina University in 1982 with a BSBA in marketing. Prior to joining John Hackney Agency of Rocky Mount, Vernie worked as a marketing representative for Hanover Insurance, St. Paul Companies, and The Hartford Insurance Company. Vernie has two sons, Brooks and Wilson, and is very passionate about East Carolina University athletics. He is dedicated to physical fitness as an active member of his local YMCA, and also volunteers his time every week as a mentor in their Community Hope Program.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5127
  • Cell: 919-264-8832
  • Fax: 252-451-9400
  • Email: vdove@jharm.com

Donna Jones

Donna-JonesDonna Jones is a personal lines account manager for John Hackney Agency of Rocky Mount. She is also a valuable resource and expert in crop insurance coverage. Donna began her distinguished insurance career in 1969 with Betts and Company. In 1997, she transitioned to Centura Insurance. In 2001, Donna joined the John Hackney Agency of Rocky Mount team, and has been a treasured asset in her tenure with the company. Donna has two children, David Jones and Amy Thigpen, and is the happy grandmother of five. In her free time, Donna enjoys cooking and spending time with her family.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5131
  • Fax: 252-451-9400
  • Email: djones@jharm.com

Reid Rhodes

Reid-RhodesReid Rhodes is the President and a Principal of John Hackney Agency of Rocky Mount. He attended the University of North Carolina at Chapel Hill and graduated with a BA in History in 1976. He has been a licensed property, casualty, life, and health insurance producer since this time. Prior to his role with John Hackney Agency of Rocky Mount, he was the President of Centura Insurance Services, Inc. from 1995 to 2001. He has been very involved with the insurance community, including being a board member at the Independent Insurance Agents of North Carolina, as well as serving for various other organizations. Reid is a native of Rocky Mount and he and his wife, Margaret Ann, have two children, Dr. Suzanne Rhodes Sharpton and Thomas Rhodes. Reid enjoys spending his free time outdoors and is an avid University of North Carolina at Chapel Hill athletics fan.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5126
  • Cell: 252-450-5490
  • Fax: 252-451-9400
  • Email: rrhodes@jharm.com

Thomas Rhodes, CPCU, CIC, AAI, AIC, ARM, AU, AFSB, CBIA

Thomas-RhodesThomas Rhodes joined the John Hackney Agency of Rocky Mount as a producer in 2014. He graduated from the University of North Carolina at Chapel Hill in 2010. After college, Thomas worked for Liberty Mutual Insurance as a commercial casualty claims specialist in Charlotte, NC for four years. Thomas holds various insurance professional designations, including Chartered Property Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Accredited Adviser in Insurance (AAI), Associate in Claims (AIC), Associate in Risk Management (ARM), Associate in Commercial Underwriting (AU), Associate in Fidelity and Surety Bonding (AFSB), and Certified Builders Insurance Agent (CBIA). His persistent desire to continue his education and knowledge base on the ever-changing insurance industry makes the task of insuring his customers’ diverse risks a welcomed challenge. Thomas is very active in the local community, including serving on the Rocky Mount Area Chamber of Commerce Small Business Committee, the Nash Health Care Foundation fundraising committee, and roles with various other organizations . Thomas is also the Vice Chairman of the Independent Insurance Agents of North Carolina’s Young Agents Committee, as well as the President-Elect of the Eastern North Carolina Chapter of the CPCU Society. He is passionate about the University of North Carolina at Chapel Hill athletics and is a dedicated supporter of the Carolina Panthers.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5129
  • Cell: 980-275-9159
  • Fax: 252-451-9400
  • Email: trhodes@jharm.com

Mary Hadley Rose

Mary-Hadley-RoseMary Hadley Rose is a personal lines account manager for John Hackney Agency of Rocky Mount. She currently holds licenses in property and casualty lines. Mary Hadley graduated from Rocky Mount Senior High School in 1987 and obtained business and marketing degrees from Meredith College in 1991. She joined John Hackney Agency of Rocky Mount in 2002. Prior to this, she worked in mutual funds and for an electrical contracting firm. Mary Hadley and husband Scott Rose have two children, Belle Rose and Woodall Rose. She is very active in First United Methodist Church, including regularly teaching Sunday school, and enjoys spending her free time with her children and their various activities, as well as reading.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5130
  • Fax: 252-451-9400
  • Email: mhrose@jharm.com

Renee Twiddy

Renee-TwiddyRenee Twiddy is a personal lines account manager for John Hackney Agency of Rocky Mount. She currently holds licenses in property and casualty lines. Prior to starting her career in insurance, Renee worked for the North Carolina Department of Motor Vehicles from 2000 to 2007. Renee joined the John Hackney Agency of Rocky Mount family in 2007, and has been an invaluable asset to the team ever since. Renee, and husband Christopher, enjoy spending their free time with family and friends. Renee is also very dedicated to physical fitness and personal well-being and is active in two local gyms on a regular basis.

Contact Information:

  • Office: 252-442-3186
  • Direct Line: 252-451-5133
  • Fax: 252-451-9400
  • Email: rtwiddy@jharm.com

Summer Phillips

Renee-TwiddySummer Phillips is an administrative assistant and licensing coordinator for John Hackney Agency of Rocky Mount. In 2011, she graduated from Wilson Community College with an A.A.S. in Paralegal Technology. Before her start in insurance, she worked for a local law firm specializing in Elder, Estates & Trusts, and Real Estate Law. She joined the John Hackney Agency of Rocky Mount in July 2016 and earned her Property and Casualty License in November 2016. Summer has two children, Conner and Gracyn, and enjoys spending her time with them and her family.

Contact Information:

  • Office: 252-442-3186
  • Fax: 252-451-9400
  • Email: sphillips@jharm.com

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